Sales Solutions and products for small. medium and large businesses that want to maximize their sales through the latest call center technology. Predictive dialing equipment can boost your agents productivity from 300%-500%

State of the Art customer contact technology for any size company. Our contact center solutions can help you increase agent productivity and slash operational costs, so you can achieve new levels of performance and revenue.

Provides the world’s best total solution value in call center software, computer telephony, and customer contact technology. Our integrated solution includes predictive dialing, ACD, IVR, call recording, ERMS, and web chat in a single, unified platform.

ATOMS Contact Center Suite -- A comprehensive CIM solution for the multimedia environment. Our solution combines a predictive dialer and ACD with an open Linux platform, scripting tools, center resource management, and real-time reporting. Whether your needs are for telemarketing, collections, customer service, or market research, our systems provide a turnkey solution for total customer interaction management.

CONTACT CENTER TECHNOLOGY

• Blending     Blended contacts with seamless integraation of inbound and outbound channels.

• DRS     Digital Recording System for quality assurance and quick, easy file retreival.

• ERMS     E- mail Response Management Software provides an e mail ACD   

• Fax     Fax on demand gives agents and customers instant access to send and receive  documents

• Fulfillment     Mail merge and fulfillment capabilities integrate with your direct mail campaigns    

• IVR     Interactive Voice Response offers menu options to route calls automatically

• INS     Interactive Notification System combines IVR aand text to speech for agent-less programs

• Perfect Script™     Patented Script recording technology helps improve agent performance

• Payroll     Payroll administration tracks agent hours to the second and eliminates timeclocks

• Payment Processing      Credit Card authorization and check by phone processing

• Remote Agents     Offsite locations and work from home agents give you more staffing flexibility

• TTS & ASR     Text to Speech and Advanced Speech Recognition promote customer self service

• VOIP     Voice over lets you reduce costs and use resources more efficiently    

• Web     Web chat and web call back offer online communications options

We work with each client to develop a customized implementation and training plan. Beyond your installation, our annual maintenance and support plan includes software upgrades and a 24/7/365 technical support network with remote diagnostic services and on-site assistance

Contact us if you think it's time to take your business to the next level.

info@fidelitydata.com <<<Click on e-mail address  to request information

Sales/Info Desk   (954) 573-8603   10am-6pm EST

Please include how many stations , inbound, outbound or blended call center.  Our representative will call within 24 hours.

Our Call Center Solutions help our clients achieve their

business goals and turn their mission critical contact centers

into true profit centers. Please call or e-mail now.

We also offer the finest targeted databases for call centers. Better accuracy at a better price with a better turn around time.